Watch the Afterlife Awareness Conference LIVE

Troubleshooting tips:

  1. Update your browser. We recommend viewing our videos on an up-to-date version of Firefox or Chrome.
  2. Install and update Adobe Flash. Do this on the same computer and browser that you are trying to watch our videos on.
  3. Check your internet connection and bandwidth. Shared wi-fi networks, like what you might find at a coffee shop, are often too unreliable to view a streamed video without interruption. We recommend viewing on the best possible connection you can find.
  4. Check computer resources. A possible cause of choppiness or pausing playback is insufficient CPU resources. Older computer's graphics cards may have a difficult time decoding the video. We recommend shutting down all other applications and browser tabs / windows while viewing if you are experiencing playback problems. Watching content on our system can be fairly CPU intensive, especially the HD content. It is best to have a dual core system that is less than two years old that has a discrete (non-integrated) graphics card. Intel Core i3, i5 or i7 CPUs or the AMD equivalent are preferred. Netbooks or low power systems should be avoided. You can check the CPU load in the Task Manager (Windows) or Activity Monitor (Mac OS).
  5. Disable or Enable Hardware Acceleration Hardware Acceleration. Hardware acceleration means that your computer's graphics card is used to render the stream on your screen rather than decoding and rendering in software. The advantage is typically smoother playback, less battery drain and less overheating. In some cases, hardware acceleration does not function properly and the stream will go black or you will see a "stuttering" or "skipping" effect where everything is jittering. If you see this symptom or are seeing low frame rate playback, try enabling or disabling hardware acceleration using these steps:
    -Right click on the player
    -Choose settings
    -Click on the far left tab that looks like a screen
    -Check or uncheck the box that says "Enable Hardware Acceleration"
    -Click close
    -Refresh the page
  6. Check that our content is not blocked by an ad-blocker, firewall, or being filtered on your local network. Particularly if you are watching at a school or in a corporate environment, it is possible that a firewall or content filter is blocking our video content. If you see a black screen instead of the live video stream, this is one of the possible causes. If you have any ad-blockers installed, disable those in your browser. If you are using a VPN, try disabling the VPN and viewing while not connected with a VPN.
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